Refund Policy

What is the return policy?

Holiday Return Policy

Our standard 30 day return policy has been extended for the holiday season. You have until January 31st, 2015 to return items purchased on or after 1dec, 2014. Please note that all returned purchases must still meet the other requirements of our return policy (as indicated below).

Returning Items:

Your complete satisfaction is our ultimate goal. You may return any item shipped by, as long as it meets the following conditions:

·         You should return the item to us within 30 days of receipt.

·         We do not accept items back that have been opened or used unless the product is damaged or defective or falls under our 100% color guarantee for makeup.

·         Some items cannot be returned for a refund:

o    Some special handling and scheduled delivery items are final sale. These items are identified as such on their product information pages. When you receive your order, please check to make sure they in good condition (i.e. not damaged or defective) and let us know right away if there is a problem with your shipment.

o    Any items purchased from our Sexual Well-Being store cannot be returned unless they have a manufacturer defect. When you receive your order, please check to make sure these items are working. We will creditor exchange unused, defective items in their original packaging only. Items returned without original packaging or after 30 days will not be refunded.

o    Bulk order sales are final. If you believe your returns request should be assessed beyond our listed return policy for bulk orders (i.e. for damages, defects, etc.), please contact +91-9690133175

Damaged, Defective, or Incorrect Items

We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting +91-9690133175 immediately; click here to send us an email. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.

Please do not discard any items unless you have been directed to do so by a Customer Care Specialist.

more information about how we handle damaged or defective orders.
instructions on how to return an item you received but did not order.

Special Offers & Promotions

If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.

Items that require special handling or scheduled delivery are sent directly from our suppliers, not from our main distribution centers. If you choose to return an item that was sent with special handling, you need to contact us to request return authorization to have the item returned to the correct location. Returning your items to the wrong location may greatly delay the processing of your return and credit.

Once we receive your return, we will issue a credit or refund within 30 days and send you an email confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.

Returning Contact Lenses

Contact lenses must be returned to Vision Direct. Please for contact lens return instructions.

For further information about contact lenses, please contact Vision Direct by phone at +91-9690133175